Refund Policy
Return, Exchange, Refund & Cancellation Policy
Thank you for shopping with Aditatva.
Return & Exchange Policy
We have a 5-day return/exchange policy, which means you have 5 days after receiving your item to request a return or replacement.
To initiate a return or exchange, please contact us at:
📧 support@aditatva.com
Eligibility for Return/Exchange
To be eligible:
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The item must be unused, in the same condition as received
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The product must be in its original packaging
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The invoice must be provided at the time of return pickup
⚠️ Products that have been used will not be eligible for return or exchange.
Valid Reasons for Return/Exchange
Returns or exchanges are accepted only in the following cases:
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The product is damaged
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You received the wrong item
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The product was not properly sealed at the time of delivery
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The product was expired at the time of delivery
Return Pickup Process
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If your return request is approved, we will arrange a pickup from the same address
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You will be informed about the pickup date in advance
Exchange Process
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After successful pickup, the replacement product will be delivered within 3–5 business days
Delivery Issues
In case of any delivery-related issue, please contact us within 48 hours after the order is marked as delivered.
Cancellation Policy
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Orders can be cancelled only if they have not been shipped yet
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If cancellation is approved, a full refund will be issued
Aditatva reserves the right to cancel or refuse any order due to:
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Product unavailability
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Pricing or listing errors
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Issues with customer details or payment
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Suspected fraudulent transactions
Refund Policy
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Once your return is received and inspected, we will notify you
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If approved, the refund will be processed to your original payment method
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Refunds typically take 5–7 business days to reflect
Need Help?
For any queries regarding returns or refunds, contact us:
📧 support@aditatva.com
📞 +91 XXXXXXXXXX
📍 Address: [Your Business Address Here]
Aditatva